{"id":2336,"date":"2026-02-22T21:07:50","date_gmt":"2026-02-22T14:07:50","guid":{"rendered":"https:\/\/kopack.site\/?page_id=2336"},"modified":"2026-02-22T21:14:42","modified_gmt":"2026-02-22T14:14:42","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/kopack.site\/?page_id=2336","title":{"rendered":"Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3"},"content":{"rendered":"\n

Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh v\u00e0 \u0111\u1ed5i\/tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong><\/h2>\n

Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00fang v\u1edbi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng ho\u1eb7c g\u1eb7p l\u1ed7i k\u1ef9 thu\u1eadt, qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 g\u1eedi s\u1ea3n ph\u1ea9m v\u1ec1 l\u1ea1i Ko’pack\u00a0\u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c. Vi\u1ec7c \u0111\u1ed5i tr\u1ea3 s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo quy \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u1ec1 ra trong ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty.<\/p>\n

1. Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/strong><\/h3>\n

C\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed:<\/strong><\/h4>\n
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    S\u1ea3n ph\u1ea9m ph\u00e1t sinh l\u1ed7i do l\u1ed7i k\u1ef9 thu\u1eadt trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t nh\u01b0 thi\u1ebfu linh ki\u1ec7n, l\u1eafp r\u00e1p sai, v.v.<\/p>\n<\/li>\n

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    H\u01b0 h\u1ecfng x\u1ea3y ra trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n do ph\u00eda c\u00f4ng ty.<\/p>\n<\/li>\n<\/ul>\n

    Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng thu\u1ed9c ph\u1ea1m vi b\u1ea3o h\u00e0nh:<\/strong><\/h4>\n
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      S\u1ea3n ph\u1ea9m kh\u00f4ng c\u00f2n tem b\u1ea3o h\u00e0nh ho\u1eb7c \u0111\u00e3 h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh ghi tr\u00ean tem.<\/p>\n<\/li>\n

    • \n

      H\u01b0 h\u1ecfng do ng\u01b0\u1eddi d\u00f9ng g\u00e2y ra nh\u01b0 tr\u1ea7y x\u01b0\u1edbc, g\u00e3y v\u1ee1, bi\u1ebfn d\u1ea1ng, ho\u1eb7c h\u1ecfng h\u00f3c do t\u00e1c \u0111\u1ed9ng b\u00ean ngo\u00e0i (th\u1eddi ti\u1ebft, v\u1eadn chuy\u1ec3n kh\u00f4ng \u0111\u00fang c\u00e1ch\u2026).<\/p>\n<\/li>\n

    • Trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p, quy\u1ebft \u0111\u1ecbnh c\u1ee7a Ko’pack l\u00e0 quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng.<\/li>\n<\/ul>\n
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      L\u01b0u \u00fd:<\/strong>\u00a0Tr\u01b0\u1edbc khi nh\u1eadn h\u00e0ng, qu\u00fd kh\u00e1ch n\u00ean ki\u1ec3m tra k\u1ef9 t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m v\u00e0 tem b\u1ea3o h\u00e0nh \u0111\u1ec3 tr\u00e1nh ph\u00e1t sinh s\u1ef1 c\u1ed1 ngo\u00e0i mong mu\u1ed1n.<\/p>\n<\/blockquote>\n

      2. Quy \u0111\u1ecbnh \u0111\u1ed5i\/tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n

      C\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c in l\u1ea1i\/\u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi:<\/strong><\/h4>\n
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        N\u1ed9i dung in kh\u00f4ng tr\u00f9ng kh\u1edbp v\u1edbi m\u1eabu \u0111\u00e3 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng duy\u1ec7t.<\/p>\n<\/li>\n

      • \n

        M\u00e0u s\u1eafc s\u1ea3n ph\u1ea9m in kh\u00e1c v\u1edbi b\u1ea3n m\u1eabu duy\u1ec7t.<\/p>\n<\/li>\n

      • \n

        Quy c\u00e1ch in b\u1ecb sai l\u1ec7ch nh\u01b0 sai k\u00edch th\u01b0\u1edbc, sai c\u00e1n m\u00e0ng, v.v.<\/p>\n<\/li>\n

      • \n

        S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n ho\u1eb7c b\u1ea3o qu\u1ea3n nh\u01b0 \u1ea9m m\u1ed1c, nh\u0103n nheo,\u2026<\/p>\n<\/li>\n<\/ul>\n

        C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng ch\u1ea5p nh\u1eadn \u0111\u1ed5i ho\u1eb7c in l\u1ea1i:<\/strong><\/h4>\n
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          L\u1ed7i ph\u00e1t sinh do kh\u00e1ch h\u00e0ng duy\u1ec7t sai n\u1ed9i dung.<\/p>\n<\/li>\n

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          Kh\u00e1ch kh\u00f4ng y\u00eau c\u1ea7u ki\u1ec3m duy\u1ec7t m\u00e0u s\u1eafc tr\u01b0\u1edbc khi in ho\u1eb7c kh\u00f4ng cung c\u1ea5p file m\u1eabu chu\u1ea9n m\u00e0u, d\u1eabn \u0111\u1ebfn ch\u00eanh l\u1ec7ch m\u00e0u in.<\/p>\n<\/li>\n

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          S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n do kh\u00e1ch t\u1ef1 t\u1ed5 ch\u1ee9c ho\u1eb7c l\u01b0u kho kh\u00f4ng \u0111\u00fang c\u00e1ch.<\/p>\n<\/li>\n<\/ul>\n

          3. \u0110i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng \u0111\u1ed5i\/tr\u1ea3:<\/strong><\/h3>\n
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            Th\u1eddi gian ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3:\u00a0trong v\u00f2ng 5 ng\u00e0y k\u1ec3 t\u1eeb khi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c giao th\u00e0nh c\u00f4ng<\/strong>. C\u00e1c y\u00eau c\u1ea7u sau th\u1eddi gian n\u00e0y s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd.<\/p>\n<\/li>\n

          • \n

            S\u1ea3n ph\u1ea9m c\u1ea7n \u0111\u01b0\u1ee3c gi\u1eef trong t\u00ecnh tr\u1ea1ng nguy\u00ean v\u1eb9n, ch\u01b0a s\u1eed d\u1ee5ng, kh\u00f4ng c\u00f3 m\u00f9i l\u1ea1, kh\u00f4ng b\u1ecb v\u1ea5y b\u1ea9n v\u00e0 c\u00f2n \u0111\u1ea7y \u0111\u1ee7 ph\u1ee5 ki\u1ec7n ban \u0111\u1ea7u.<\/p>\n<\/li>\n<\/ul>\n

            \n

            L\u01b0u \u00fd:<\/strong> Ch\u00ednh s\u00e1ch n\u00e0y \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c m\u1eb7t h\u00e0ng \u0111\u01b0\u1ee3c in t\u1ea1i Ko’pack.<\/p>\n<\/blockquote>\n

            4. H\u00ecnh th\u1ee9c \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n

            C\u00e1ch 1: \u0110\u1ed5i tr\u1ef1c ti\u1ebfp t\u1ea1i c\u00f4ng ty<\/strong><\/p>\n

            Kh\u00e1ch h\u00e0ng mang s\u1ea3n ph\u1ea9m \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 sau trong gi\u1edd h\u00e0nh ch\u00ednh \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ed5i:<\/p>\n

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            • \u0110\u1ecba ch\u1ec9 <\/strong>: 26 l\u1ea7u 1, Phan Ph\u00fa Ti\u00ean, Ch\u1ee3 L\u1edbn, TP.HCM.<\/li>\n<\/ul>\n
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                Th\u1ee9 2 \u2013 Th\u1ee9 7: 8h00 \u2013 11h30 & 13h00 \u2013 17h30<\/p>\n<\/li>\n<\/ul>\n

                C\u00e1ch 2: \u0110\u1ed5i qua chuy\u1ec3n ph\u00e1t<\/strong><\/p>\n

                Li\u00ean h\u1ec7 v\u1edbi nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch \u0111\u01a1n h\u00e0ng qua s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c Zalo \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 thu h\u1ed3i s\u1ea3n ph\u1ea9m v\u00e0 g\u1eedi l\u1ea1i s\u1ea3n ph\u1ea9m thay th\u1ebf.<\/p>\n

                5. V\u1eadn chuy\u1ec3n v\u00e0 chi ph\u00ed \u0111\u1ed5i tr\u1ea3<\/strong><\/h3>\n

                Ko’pack<\/strong> s\u1ebd ch\u1ecbu ho\u00e0n to\u00e0n chi ph\u00ed v\u1eadn chuy\u1ec3n ph\u00e1t sinh trong to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m.<\/p>\n

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                L\u01b0u \u00fd:<\/strong>\u00a0C\u00f4ng ty ch\u1ec9 h\u1ed7 tr\u1ee3 \u0111\u1ed5i s\u1ea3n ph\u1ea9m cho \u0111\u1ebfn khi kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng,\u00a0kh\u00f4ng ho\u00e0n ti\u1ec1n<\/strong>\u00a0trong b\u1ea5t k\u1ef3 tr\u01b0\u1eddng h\u1ee3p n\u00e0o.<\/p>\n<\/blockquote>\n

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                Qu\u00fd kh\u00e1ch ho\u00e0n to\u00e0n ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 n\u1ed9i dung \u0111\u00e3 x\u00e1c nh\u1eadn in. Ko’pack\u00a0<\/strong>ch\u1ec9 th\u1ef1c hi\u1ec7n \u0111\u00fang theo n\u1ed9i dung \u0111\u00e3 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ch\u1ed1t \u0111\u01a1n.<\/p>\n<\/blockquote>\n

                6. Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng nh\u1eadn h\u00e0ng<\/strong><\/h3>\n

                Sau khi s\u1ea3n ph\u1ea9m ho\u00e0n t\u1ea5t,\u00a0Ko’pack<\/strong>\u00a0s\u1ebd l\u01b0u tr\u1eef s\u1ea3n ph\u1ea9m trong v\u00f2ng\u00a015 ng\u00e0y<\/strong>. N\u1ebfu qu\u00e1 th\u1eddi gian n\u00e0y kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ebfn nh\u1eadn, c\u00f4ng ty c\u00f3 quy\u1ec1n ti\u00eau hu\u1ef7 h\u00e0ng m\u00e0 kh\u00f4ng ho\u00e0n ti\u1ec1n c\u1ecdc ho\u1eb7c h\u1ed7 tr\u1ee3 giao l\u1ea1i.<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2336","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kopack.site\/index.php?rest_route=\/wp\/v2\/pages\/2336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kopack.site\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kopack.site\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kopack.site\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kopack.site\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2336"}],"version-history":[{"count":2,"href":"https:\/\/kopack.site\/index.php?rest_route=\/wp\/v2\/pages\/2336\/revisions"}],"predecessor-version":[{"id":2339,"href":"https:\/\/kopack.site\/index.php?rest_route=\/wp\/v2\/pages\/2336\/revisions\/2339"}],"wp:attachment":[{"href":"https:\/\/kopack.site\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}